CEO Kevin Hancock Lost His Voice, But Gained a New, Wildly Successful Management Style
Prioritizing Employees Over Customers Benefits Both
What if employers spoke less and listened more?
In the case of Kevin Hancock, Chairman and CEO of his family’s sixth-generation Maine lumber business, there was little choice after he was diagnosed with spasmodic dysphonia, a rare neurological speaking disorder that made verbal communications difficult. So he let his employees do most of the talking.
Eight years on, Kevin says that the employee-centric model that he instituted at Hancock Lumber, founded in 1848, has generated more profitability since his diagnosis than in the previous 160 years combined.
Kevin’s voice is still halting but his message to host and award-winning journalist Dean Rotbart is crystal clear: Shared leadership generates more employee satisfaction and greater profits.
Be sure to pick up a copy of Kevin’s new book, The Seventh Power: One CEO’s Journey into the Business of Shared Leadership. The book is a bold call for a new form of management where power is dispersed, leadership is shared, and every voice is heard.
Photo: Kevin Hancock, Hancock Lumber
Posted: February 3, 2020
Season Eight, Episode: 32
Monday Morning Run Time: 37:40