10 Seconds To Win or Lose Customer Loyalty

An Exclusive Interview with Pamela Herrmann – Founder, Reach Across the Register

[Listen and Profit Now™]

With so much attention these days focused on e-commerce and optimizing the customer experience online, many Main Street businesses have lost the art of connecting with – and impressing – customers face-to-face.

Pamela Herrmann, founder of Reach Across the Register, coaches the owners of brick-and-mortar businesses how to win customer loyalty within the first 10 seconds of their arrival – and even when they phone in.

pameral_herrmann_MMRThis week on Monday Morning Radio, Pamela provides listeners an exclusive preview of the remarks she’ll make come April, when she headlines The National Main Street Conference in Atlanta.

Pamela is interviewed by Wizard Academy faculty member Dean Rotbart, co-host of Business Unconventional, the one-hour radio newsmagazine that aired weekly on News/Talk 710 KNUS AM in Denver.

Be sure to follow Dean on Twitter: @RepToolChest and subscribe to Roy H. Williams’s Monday Morning Memo. The best things in life really are free!

Direct Download
Posted: February 2, 2015
Run Time: 27 minutes 50 seconds

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