10 Seconds To Win or Lose Customer Loyalty
An Exclusive Interview with Pamela Herrmann – Founder, Reach Across the Register
With so much attention these days focused on e-commerce and optimizing the customer experience online, many Main Street businesses have lost the art of connecting with – and impressing – customers face-to-face.
Pamela Herrmann, founder of Reach Across the Register, coaches the owners of brick-and-mortar businesses how to win customer loyalty within the first 10 seconds of their arrival – and even when they phone in.
Pamela is interviewed by Wizard Academy faculty member Dean Rotbart, co-host of Business Unconventional, the one-hour radio newsmagazine that aired weekly on News/Talk 710 KNUS AM in Denver.
Be sure to follow Dean on Twitter: @RepToolChest and subscribe to Roy H. Williams’s Monday Morning Memo. The best things in life really are free!
Posted: February 2, 2015
Run Time: 27 minutes 50 seconds