Ken Blanchard, Author of ‘The One Minute Manager,’ Ministers the Simple Truths of Great Customer Service

How a Supermarket Bagger Became a Role Model for Global Employees

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Since he co-wrote The One Minute Manager in 1982, Ken Blanchard has rarely been off the bestsellers list, having authored or co-authored 60 books and landed a spot in Amazon.com’s Hall of Fame, as one of the 25 top revenue generators of all time.

One of Dr. Blanchard’s favorite topics over the years has been customer service and how businesses can excel at it. He recently reissued his 2005 book, The Simple Truths of Service, which has sold more than 5 million copies. This week he joins host and reputation coach Dean Rotbart to share some of the common-sense wisdom that the book imparts.

By the way, Dean, who teaches the Reputation Tool Chest workshop at Wizard Academy, took the opportunity with Dr. Blanchard to make a couple of his own reputation recommendations to the legendary author. No one ever said that Dean, a former investigative reporter, isn’t dogged.

Photo: Dr. Ken Blanchard, Author
Posted: March 18, 2019
Monday Morning Run Time: 28:44

Wizard Academy Alumnus Matt Mason is the New Nebraska State Poet

Do the Arts Matter, and if They Do, Why?

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This week’s special guest, Matt Mason, was recently appointed by Nebraska Governor Pete Ricketts to be the state’s official poet.

It’s a position whose roots date back to 1921 and highlights the fact that the Cornhusker state is quite fertile ground for literary creativity.

For almost ten years, Matt has served as executive director of the Nebraska Writers Collective, a nonprofit group that promotes poets in the schools and organizes quality poetry programs for adults.

As the Nebraska State Poet, Matt plans to travel the state – from schools to prisons – sharing his love of poetry, supporting the state’s writers, and inspiring Nebraskans from all walks of life to express themselves creatively.

As Monday Morning Radio host and reputation coach Dean Rotbart – himself a Pulitzer Prize nominee when he wrote for The Wall Street Journal – points out, Matt joins a lengthy honor roll of Wizard Academy graduates who have been recognized globally for their creativity and professional excellence.

Rotbart explores the role of creativity in society and asks Matt to explain why the arts matter.  You’ll want to hear his answer.

And, you’ll also want to hear his exclusive reading of a chapter from his latest book, The Baby That Ate Cincinnati. So be sure to listen – or if time is short, skip – to the end of this week’s episode.

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Posted: March 12, 2019
Monday Morning Run Time: 38:22

The Proper Care and Feeding of Bosses, With Andy Singer

Why ‘Managing Up’ is Good for Employees, Bosses, and Profits

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For a business to be truly successful, it requires executives who excel at managing their employees and, according to Andy Singer, employees who excel at managing their executives.

Andy is the founder and CEO of Singer Executive Development, a Florida consultancy that trains both executives and employees on ways to maximize their performance, including managing each other well.

As Andy tells host and reputation coach Dean Rotbart, employees who “manage up” are not suck ups – they’re savvy career strategists who understand that when their bosses look good, their career prospects look even better.

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Posted: March 4, 2019
Monday Morning Run Time: 36:11

Travel Vacations for Dogs and Their People. Honestly.

David Blank is Tapping into America’s $72 Billion Pet Industry

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With roughly 90 million dogs in America and tens of millions of dog-lovers, it probably was inevitable that Happy Tails Canine Adventure Tours would emerge – offering eco-tours designed especially for dog lovers and their companions.

David Blank, who along with his wife Claudia co-founded the company in 2018, is a veteran of the travel tour industry as well as a professional dog trainer. He’s decoded the labyrinth of logistics necessary to safely and happily take a couple dozen dogs and their humans on travel adventures – including bus transportation, motels, restaurants, and even medical care.

You may not be a pet lover, but you’ll feel like a lucky dog after listening to David’s interview with host and reputation coach Dean Rotbart and discovering David’s formula for tapping into the robust pet market.

Photo: David Blank, Happy Tails Canine Adventure Tours
Posted: February 25, 2019
Monday Morning Run Time: 40:46

More Than 150 Million Americans Watch Streaming TV – But Very Little Local Programming

Simon Bray and His Streaming Television Inc. Are On a Mission to Change That

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Despite all of the television viewing options open to today’s consumers – broadcast, cable, satellite, and streaming – surprising little of the available programming is local, much less hyperlocal, in nature.

Simon Bray, a veteran Fort Wayne entrepreneur, is on a mission to change that. Simon is the founder and CEO of Streaming Television, which is rolling out laser-focused local programming channels in more than 190 markets nationally. STV programs are available on major streaming platforms – including Roku, Amazon Fire, and Apple TV, as well as directly from dedicated websites. 

Whether you’re a dry cleaner, plumber, accountant, dentist, or pizza shop owner, Simon tells host and reputation coach Dean Rotbart that STV aims to provide you the opportunity to reach your customers where more than 150 million Americans watch their other streaming programs and movies.

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Posted: February 18, 2019
Monday Morning Run Time: 39:40

Can You Remember the Days When Men Used Safety Razors (Like This Morning)?

Douglas Smythe and Phoenix Shaving Are Resurrecting the Era of Wet Shaves

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The days when men shaved with safety razors – where the user inserts a single double-edge blade into a shaving implement – are long gone, made obsolete by cartridge blades and electronic razors.

Or are they?

Since 2012, Douglas Smythe, founder of Phoenix Shaving, has seen demand for his safety razors, blades, and other related grooming products for men boom. Douglas attributes the success of his business to three main factors: 1.) safety razors provide a more comfortable shave, despite all the hype around 3-blade and 5-blade cartridges.  2.) The replaceable blades cost only a fraction of cartridges.  3.) Men fondly remember their fathers or grandfather’s using a safety razor.

As Douglas tells host and reputation coach Dean Rotbart, he is using 21st Century marketing – including a YouTube breakfast-hour show called I’d Lather Be Shaving – and an annual confab of hobbyists and other shaving enthusiasts, to drive sales and an expanding line of related products.

Believe it or Not: Rotbart brand razors, blades, and accessories were the best-selling shaving products in Germany in the early part of the 20th Century. In fact, in about 1927, Gillette bought out Rotbart and for many years thereafter used Rotbart’s designs and patents.

 

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Posted: January 28, 2019
Monday Morning Run Time: 41:53

A Conversation with Dr. Henry Mintzberg, Author, ‘Bedtime Stories for Managers’

By almost any measure, Henry Mintzberg is a serious thinker: Professor of Management Studies at McGill University in Montreal, PhD graduate of the MIT Sloan School of Management, holder of 20 honorary degrees, a member of the Royal Society of Canada, and author of 19 previous books on management.

Which is why in his 20th book, Bedtime Stories for Managers – out next month, Dr. Mintzberg is credible when he advises business owners and C-Suite executives to come down from their lofty leadership roles and view the world from the perspective of their customers and employees.

Dr. Mintzberg not only shares some of his book’s 42 deceptively light – but sneakily serious – chapters with host and reputation coach Dean Rotbart, he also opens up about one of his strange non-business fascinations, on which he’s also a leading global expert. (You’ll have to listen to discover Dr. Mintzberg’s unusual hobby.)

Listen and Profit Here.